Victim Services Assistant

Prepared on January 22, 2025

Department	Social Services
Reports To	Social Services Director
Type of Employment	Full-Time
Work Hours	08:30 - 16:30
FSLA Status	Non-Exempt
Salary	$23.39 / Hour

Summary

You will be an assistant to the Social Services Director and to the Advocates who assist victims of crime.

Job Description

Essential Duties and Responsibilities

Conduct pre-intake assessments.
Assist with managing the schedules/ calendars for the director and advocates, including making appointments, sending out client appointment reminders and support group reminders and details.
Take notes during survivor intake meetings.
Maintain client data in case management system, ensure regular backups are preformed and key stakeholders are receiving data when needed. Run reports for grants and other purposes as needed.
Provide logistical assistance for meetings and support services; send invitations to presenters and attendees, manage RSVP’s, oversee the Chat, record attendance; distribute follow-up materials, as appropriate.
Coordinate the distribution of equipment and materials to survivors.
Become familiar with a broad range of resources and provider; build contacts to grow the network of resources and providers.
Identify areas for process improvement.

Supervisory Requirements

This position has no supervisory responsibilities.

Qualifications

At least 2 years of office administration/management/operations experience and duties related to day-to-day process management and operations.
Proficiency with MS office suite, Excel, Word, and PowerPoint.
Familiarity with managing virtual meetings and webinars.
Attention to detail.
Ability to self-manage, multitask, be resourceful, flexible, and able to adjust priorities in a dynamic business environment.
Experience as an effective partner and team member
Effective written and verbal communication.
Ability to practice reflective listening, empathy, offer support and validation.
Willingness to take direction and accept feedback.
Completion of 40-65 Domestic Violence Advocacy training desired.
Experience working with client/customer database.
Trauma-informed understanding of domestic abuse and its impact on survivors.
Prior experience working with victims of intimate partner abuse.
Familiarity with the impact of abuse on survivors.
Experience with Zoom.
Experience with social media.
Experience in Tribal government desired.
Ability to maintain confidentiality.

Experience and Eduction

High school diploma; one-year related experience and/or training; or equivalent combination of education and experience in social work, psychology, business administration.

Skills

LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Basic mathematical skills; addition, subtraction, multiplication, division, decimals and fractions.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Essential Competencies

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills, participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; give and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Attendance and Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Tokeland Rd Tokeland, WA 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately